THE EFFECT OF JOB CHARACTERISTICS, EMPLOYEE EMPOWERMENT AND COMPENSATION ON PERFORMANCE ON CUSTOMER SERVICES OF BANK MANDIRI JEMBER BRANCH

  • Indah Susanti
  • Muhammad Firdaus
  • Yuniorita Indah Handayani
DOI: https://doi.org/10.31967/mba.v4i2.507

Abstract

This study aims to determine the effect of job characteristics, employee empowerment and
compensation on employee performance at Bank Mandiri Jember Branch. The population in this
study were all employees of PT. Bank Mandiri Tbk totaling 162 people. The sample in this study
amounted to 41 respondents. The sampling technique used in this study is a non-probability
sampling technique, namely the Accidental Sampling approach. The data analysis method used is
multiple linear regression analysis. The results of this study indicate that the variables of job
characteristics, employee empowerment and compensation have a simultaneous effect on
employee performance at Bank Mandiri Jember Branch. Partially, these results also show that
the variables of employee empowerment and compensation have a significant effect on employee
performance. While the variable of job characteristics has no significant effect on the
performance of employees of Bank Mandiri Jember Branch.
Keywords: Job Characteristics, Employee Empowerment, Compensation, Performance

Published
2021-10-20
How to Cite
Susanti, I., Firdaus, M., & Indah Handayani, Y. (2021). THE EFFECT OF JOB CHARACTERISTICS, EMPLOYEE EMPOWERMENT AND COMPENSATION ON PERFORMANCE ON CUSTOMER SERVICES OF BANK MANDIRI JEMBER BRANCH. MBA : Journal of Management and Business Aplication, 4(2), 407 - 418. https://doi.org/10.31967/mba.v4i2.507
Issue
Vol 4 No 2 (2021)
Section
Articles