Fatimah, Feti, Wenny Murtalining Tyas, and Nadia Sukma Hadi. “The Analisis Retail Service, Customer Experience, Switching Barriers, Kepuasan Konsumen Terhadap Loyalitas Konsumen UMKM Ritel”. Relasi : Jurnal Ekonomi 20, no. 1 (January 11, 2024): 108-127. Accessed August 30, 2025. https://jurnal.itsm.ac.id/index.php/relasi/article/view/916.