Budiwati, Hesty, and Kasno Kasno. “IMPLEMENTASI DIMENSI BANKING SERVICE QUALITY DAN PENGARUHNYA TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK”. Relasi : Jurnal Ekonomi 11, no. 2 (October 19, 2015). Accessed August 30, 2025. https://jurnal.itsm.ac.id/index.php/relasi/article/view/73.