Ernawati, Tomy, Suwignyo Widagdo, and Yuniorita Indah Handayani. 2021. “THE INFLUENCE OF SERVICE QUALITY ON COMMUNITY SATISFACTION IN THE MAKING OF E-KTP IN LUMAJANG REGENCY”. MBA : Journal of Management and Business Aplication 4 (2), 436 -44. https://doi.org/10.31967/mba.v4i2.510.