Measuring Quality of E-learning Websites Using WebQual 4.0 Method in Higher Education (Case Study : Institute Technology and Science Mandala)

Difari Afreyna Fauziah; Agung  Muliawan; Muhaimin  Dimyati

doi:10.31967/inside.v1i2.882

Difari Afreyna Fauziah
Agung Muliawan Institut Teknologi dan Sains Mandala
Muhaimin Dimyati Institut Teknologi dan Sains Mandala

DOI: https://doi.org/10.31967/inside.v1i2.882

Keywords: Website Quality, Webqual 4.0, Learning Management System

Abstract

The new normal era due to the Covid-19 pandemic has an impact on various sectors, one of which is the education sector. The Covid-19 pandemic has forced tertiary institutions to innovate by utilizing information technology in implementing higher education tridharma. The Mandala Institute of Technology and Science utilizes the LMS e-learning platform as an online learning medium. This research was conducted to measure the quality of e-learning using Webqual 4.0 approach to improve and maintain service quality based on user assumptions. The Webqual 4.0 method is an instrument used to assess website quality based on the end user's perspective of 3 (three) dimensions, namely usability quality, information quality, and service interaction quality. The results of this study indicate that usability quality, information quality and service interaction quality have a significant and positive effect on user satisfaction