Influence Organization Citizenship Behavior On Performance In Jember Of Government

Abstract

Along with the development of the times, where consumers will ask for maximum service so that companies will try their best to fulfill these requests. Not only trading companies, but service companies will also provide maximum service. In the world of aviation, the timeliness of departure, arrival and other services is the most important. These problems require communication and teamwork to fulfill consumer demands. Where every company needs productivity in all of its workforce. The objectives in this study include where the independent variable is altruism (concern),conscientiousness (good qualities),civic virtue (awareness),courtesy (politeness), and sportmanship (sportive) does it partially and simultaneously affect  performance. This study intends to find out whether employees help each other voluntarily without getting paid and not including work but are useful for increasing company productivity. The analytical method in this study used instrument tests (including reliability and validity tests), multiple linear regression tests, classical assumption tests (including normality tests, heteroscedasticity tests, and multicollinearity tests), and hypothesis testing (including determination tests (R²), F tests , and t test). Based on the results of the data analysis that has been carried out, it can be drawn that out of the 5 independent variables the concentration in this study is on lycivic virtue partially influential and the rest(altruism, conscientiousness, cortesy, and sportmanship) does not affect partially, but these 5 independent variables influence simultaneously on performance in Jember Of Government