The Effect Of Employee Training, Competence And Commitment On Employee Performance In OCB On Non-Medical Staff Of RSUD Dr. H Koesnadi Bondowoso

Abstract

This study aims to examine the effect of training, skills, and employee involvement on employee performance through organizational citizenship behavior (OCB) at dr. H Koesnadi Bondowoso. This study involved non-medical employees as the research sample. The research method used is a survey method using a questionnaire as a data collection instrument. The sample of this study consisted of 120 non-medical employees of RSUD dr. H Koesnadi Bondowoso was selected by purposive sampling technique. Data analysis was performed using path analysis techniques. The results showed that employee competence and commitment had a significant effect on OCB while training had no significant effect on OCB. The results of the study show that employee training, skills, and engagement have a significant effect on employee performance. In addition, OCB also acts as a mediating variable between competence and employee commitment to employee performance. This research contributes to the development of theory and practice of human resource management in the health sector. The practical implication of this research is the importance of management in providing quality training, building employee skills, and encouraging high employee engagement to improve the performance of non-medical staff at RSUD dr. H Koesnadi Bondowoso.