The Influence of Application System Quality and Information Quality on the Satisfaction of JMO BPJS Ketenagakerjaan User Participants (Study on BPJS Ketenagakerjaan Participants at BPJS Ketenagakerjaan Situbondo Branch)

Abstract

This study aims (1) to determine the effect of application system quality, information quality, and consumer trust partially influence participant satisfaction (2) to determine the effect of application system quality, information quality, and consumer trust simultaneously influence participant satisfaction (3) to find out between the quality of the application system, information quality, and consumer trust which has the most dominant influence on participant satisfaction. The method used is quantitative. The result of this research is multiple linear regression equation Y = 1.407E-16 + 0.183 X1 + 0.265 X2 + 0.432 X3 + e. Partially the Quality of the Application System shows the tcount value is greater than ttable (2.619) > (1.976) or sig α 0.010 <0.05, The Information Quality variable shows a tcount value that is greater than ttable (3. 562) > (1.976) or sig α 0.000 <0.05, and the Consumer Confidence Variable shows a tcount value that is greater than ttable (6.265) > (1.976) or sig α 0.000 <0.05. Simultaneously the F test obtained an Fcount value of 60,487 a value greater than Ftable, namely 2.67 or Fcount 60,487 > Ftable 2.67 with a probability of 0.000. The application system quality variable is 2,619, the information quality variable is 3,562, and consumer trust is 6,265. So these results indicate that the most dominant variable is the variable X3 Consumer confidence. R2 shows the magnitude of R2 is 0.554, this means that 55.4% of the participant satisfaction variable can be explained from the three variables Quality of Application Systems, Information Quality, and Consumer Trust. While the rest (100% -55.4% = 44.