DETERMINANTS AFFECTING THE MANAGERIAL PERFORMANCE IMPROVEMENT IN PUBLIC HEALTH SERVICES

Abstract

This study aims to analyze the budgetary goal characteristics, organizational commitment and internal control systems which are decisive factors in the improvement of managerial performance. The budgetary goal characteristics are expected to affect the attitudes toward the tasks and the budget. High organizational commitment would result in a positive outlook and lead one to give the best endeavours for the organization. While on the other hand, the internal control system in an organization needs to be improved in order to ensure that the financial control and performance control can be done effectively and efficiently. Hence, this study aims to assess and examine the budgetary goal characteristics, organizational commitment and internal control system which are the determining factors that can affect the public health centres’ managerial performance in improving health services in Central Lombok Regency. The research population in this study were all employees in 25 Public Health Centres who were involved or played a role in the planning, preparation, and reporting activities. Considering that in assessing managerial performance this study used assessments from other party to be more objective, the researchers took / determined the research sample which was purposive sampling. In examining the research hypothesis, Smart PLS 3.0 software was used. The results showed that the budgetary goal characteristics, organizational commitment and internal control systems made significant impacts on managerial performance in Public Health Centre in the Regency of Central Lombok.