Evaluating the Performance of “Sitata” (Our Land Validation) Application Using the Pieces Framework at the Bandung City Land Office

Abstract

The development of information technology has prompted government agencies to provide efficient digital services, one of which is the implementation of the SITATA (Our Land Validation) application at the Bandung City Land Office. This study aims to evaluate the performance of the SITATA application from a user's perspective, using the PIECES Framework, which consists of six dimensions of information system evaluation: Performance, Information & Data, Economics, Control, Efficiency, and Service. Using a descriptive quantitative method, data was collected via a Likert-scale questionnaire from 38 active users (total sampling) and analyzed using Confirmatory Factor Analysis (CFA). The evaluation results indicate that SITATA's overall performance is in the "sufficiently good" category, with an average score of 3.7705. The Service dimension recorded the highest satisfaction, suggesting good ease of use and accuracy. However, the Efficiency dimension was identified as the most dominant aspect influencing user perception, despite having the lowest average score. This suggests a fundamental gap related to data processing speed, which is a key determinant of satisfaction and productivity. These findings have significant implications, highlighting the urgency of strategic improvements to SITATA's core functionality. The recommendations include updating and adjusting the base map, adding flexible revision and navigation features, and developing a cross-platform application. These improvements are expected to increase overall productivity and the quality of public services.

Keywords: Information System Evaluation, PIECES, Land Administration, SITATA.