ANALYSIS OF THE QUALITY OF SAFE FAST CREDIT PAWNSHOP (KCA) CUSTOMER SERVICE AT PT. PEGADAIAN (PERSERO) UPC BALUNG JEMBER

Mustofa Mustofa; Yang  Jie; Dian  Gita Syaravina

doi:10.31967/prmandala.v5i0.1194

Mustofa Mustofa Institute Technology and Science Mandala
Yang Jie shaanxi Polytechnic Institute
Dian Gita Syaravina Institute Technology and Science Mandala

DOI: https://doi.org/10.31967/prmandala.v5i0.1194

Abstract

This research was conducted to determine the procedures for Fast Safe Credit (KCA) services at PT. Pegadaian (Persero) UPC Balung and to find out the quality of Fast Safe Credit (KCA) pawn product services at PT. Pegadaian (Persero) UPC Balung. This research uses a qualitative descriptive research approach. The data collection method in this research is by using observation, interviews, documentation and literature study. The results of this research indicate that the Fast Safe Credit (KCA) service procedure at PT. Pegadaian (Persero) UPC Balung is very easy and provides many benefits to customers and for the quality of service for Fast Safe Credit (KCA) pawn products at PT. Pegadaian (Persero) UPC Balung can be said to be good. PT. Pegadaian (Persero) UPC Balung has provided many conveniences to customers who want to pawn their goods. So that customers feel comfortable and satisfied with the service at PT. Pegadaian (Persero) UPC Balung.