Implementation of Total Quality Management (TQM) at the Sumberrejo Ambulu Pharmacy

Novian  Adi Prasetyo; Siti  Husnul Hotima

doi:10.31967/prmandala.v5i0.1172

Novian Adi Prasetyo Sekolah Tinggi Ilmu Administrasi Pembangunan
Siti Husnul Hotima Sekolah Tinggi Ilmu Administrasi Pembangunan

DOI: https://doi.org/10.31967/prmandala.v5i0.1172

Abstract

TQM is a concept used by organizations to maintain a competitive advantage and ensure the effectiveness of company operations. TQM has many positive things that can provide good benefits for a company. Employee performance, ability and cooperation are things that can influence total quality management aimed at long-term success in a company. Apotek Sumberrejo Ambulu has weaknesses related to these components, whose application is not maximized. Which will have an impact on the long-term development of Sumberrejo Pharmacy. This study aims to determine the implementation of Total Quality Management (TQM) at Sumberrejo Pharmacy. This research uses a qualitative descriptive approach. The data collection techniques in this study were observation, interviews and documentation. The implementation of TQM at Sumberejo Pharmacy in the three components consisting of performance, ability, and cooperation has not been fully implemented optimally. Therefore, it is necessary to carry out training, education, evaluation regularly and thoroughly.