Santos Branca S dos, Chandra Dewi LK, Conceição Soares A da. The Effect Of Innovation Product, Service Quality To Customer Satisfaction And Customer Loyalty Of Banco Nacional De Comercio Timor-Leste/BNCTL Dili. abm [Internet]. 2020Dec.7 [cited 2025Mar.10];2(2):149-68. Available from: https://jurnal.itsm.ac.id/index.php/abm/article/view/396