SANTOS BRANCA, S. DOS; CHANDRA DEWI , L. K.; CONCEIÇÃO SOARES, A. DA. The Effect Of Innovation Product, Service Quality To Customer Satisfaction And Customer Loyalty Of Banco Nacional De Comercio Timor-Leste/BNCTL Dili. ABM: International Journal of Administration, Business and Management, v. 2, n. 2, p. 149-168, 7 Dec. 2020.